Please review the following terms carefully before placing your order. By working with Jea Productions, you agree to the following terms:

1. Payments

– Full payment is required before any design or production work begins.
– Deposits are only accepted by special arrangement and must be agreed upon in writing.

2. Project Timelines

– Design projects typically take 4–10 business days depending on complexity and demand.
– Production of physical items also takes 4–10 business days after final approval of the design.
– You will be informed of your specific timeline when your invoice is issued.

3. Revisions

– Additional revisions may be subject to additional charges.
– Exchanges are not always permitted.

4. Rush Orders

– Rush orders may be available depending on availability and item type.
– Rush fees will be quoted separately where applicable.

5. Client Responsibilities

– Clients must provide all necessary content, such as logos, text, and product details, before production can begin.
– Any delays in providing information may impact the final delivery date.

6. Communication

– Clients are asked to respond to approval or feedback requests within 48 hours to keep projects on schedule.

7. Refunds & Cancellations

– No full refunds will be issued once work has begun.
– Partial refunds may be considered only if no design work or sourcing has been completed.

8. Ownership & Delivery

– Final designs will be delivered digitally via email or shared download link after full payment is received.
– Source files can be provided upon request, depending on the project scope.

9. Portfolio Use

– Jea Productions reserves the right to showcase completed work in our portfolio, social media, or promotional materials unless you specifically request otherwise in writing.

If you have any questions about these terms, feel free to contact us at hello@jeaproductions.co.za before placing your order.